Frequently 

Asked Questions

• How do I place an order?
• Do I have to have a PayPal account to pay for my order?
• Can I cancel my order?
• How do I cancel my order?
• How long does it take to receive my order?
• What mailing service do you use to ship my products?
• How much does shipping cost?
• Is there a minimum amount I have to order?
• What are the size of the candles & burn times?

How do I place an order? TOP

Select the item you want to purchase, enter the quantity amount, click on "add to cart." From there you can choose to continue shopping or checkout.  When you're ready to checkout, select "standard shipping" from the drop down, click on "go to payments," then enter billing information click on "continue", verify total which now includes tax and shipping charges, and click on "continue" and you will be redirected to PayPal where you can make your payment.

 

Do I have to have a PayPal account to pay for my order? TOP

No, you do not need to have a PayPal account to make a payment for your order.

 

Can I cancel my order? TOP

Yes, you have 48 HOURS afer your order was initially placed to make any changes or cancel your order for a full refund.  Please email all cancellation requests to lottacandlesnstuff@yahoo.com.  Orders will NOT be cancelled after the 48 hour time period allowed for cancellations.

How do I cancel my order? TOP

Email a request for cancellation of your order to lottacandlesnstuff@yahoo.com for a full refund within 48 HOURS of when the order was initially placed.  Orders will NOT be cancelled after the 48 hour time period allowed for cancellations. 

How long does it take to receive my order? TOP

Although we try our best to get your order to you as fast as possible, we do ask that you allow 2-4 weeks to receive your order.

 

What mailing service do you use to ship my products? TOP

We use USPS Priority Mail or UPS Ground Shipping, but we reserve the right to use any other method of shipment.

 

How much does shipping cost? TOP

Our standard shipping is as follows:

$0.01 - $10.00 = $5.99

$10.01 - $50.00 = $7.99

$50.01 - $90.00 = $8.99

$90.00 and up = $10.99 

International shipping is subject to slightly higher rates.

 

Is there a minimum amount I have to order? TOP

No, you may order as little or as much as you want.

 

 

What are the size of the candles & burn times? TOP

All Warm Glow and Sweet Liberty candles are available in the following sizes:

• Hearth - approx. 5 1/2" high & 5 " in diameter, 125-150 burn hours.
• Oversized Votive - approx. 3" high & 2" in diameter, 30-35 burn hours.
• 3-Wick - Approx 8" high & 6" in diameter, burn time is extensive
• Votive candle - approx. 2" high & 1" in diameter, 8-10 hours.
• Scent Chips - 1/4 lb. of scented wax chips for use in wax warmers. 
• Atomizer oils - approx. 2oz. bottle with a spray cap.

Taper Candles: 

• approx. 5/8" in diameter & 7" tall, see list for fragrance availability.